ROB RUN purchase not received: check mail and the receipt

For a missing ROB RUN purchase, Kefir’s first steps are to restart the game and check in-game mail. If the purchase is still absent, contact official support and attach the receipt. This site cannot inspect transactions or deliver items to an account.

Follow that delivery-support route before assuming a new purchase is required. The official article does not give a fixed delivery deadline or say that buying the item again resolves a missing transaction.

Restart and check the delivery location

Close and reopen the game, then inspect in-game mail. Check for the item or delivery associated with the transaction you are investigating. The official instruction specifically names mail, so looking only at your equipped appearance or bag is not a complete delivery check.

Our recommendation is to note what was purchased and approximately when, then compare that with what the mail screen actually shows. If it remains missing, preserve the evidence rather than repeatedly making the same purchase. This is a support preparation step, not a guarantee of how the transaction will be resolved.

Source: missing purchases.

Find the Steam receipt

Open your Steam purchase history and select the relevant transaction. Kefir’s receipt guide then instructs you to choose I would like to view or print the receipt for this purchase. It also notes that a receipt copy is sent by email.

Make sure the receipt matches the missing purchase rather than an older transaction. Keep a copy that shows the information support needs to identify it. A bank notification alone is not the specific receipt document requested in the developer’s instructions.

Source: locating a Steam receipt.

Copy the game UID

Press Esc in ROB RUN. Your UID appears on the right underneath your character name; Copy UID places it on the clipboard. That gives support an account identifier without requiring your Steam password or a login code.

Prepare the UID alongside the purchase description and receipt. If you cannot reach the game because it will not start, say so in the report rather than inventing an identifier. Use the startup and error guide for that separate access problem.

Source: finding your ID.

Send one complete report to official support

A useful report can include:

• Your UID and character name, if available.
• The purchased product and approximate transaction time.
• The Steam receipt requested by Kefir.
• Whether restarting and checking mail changed anything.
• A screenshot of the delivery problem, if it helps explain it.

The first prescribed evidence is the receipt; the other details above are an editorial checklist to make the case clear. Send it through Kefir’s ROB RUN support rather than to this fan guide. Keep payment documents out of public forum posts.

Separate missing delivery from other account problems

Lost gameplay possessions after a Federal Raid are a different issue from an undelivered purchase. Compare the event with the wipe rules before describing every disappearance as the same type of failure. If you are unsure which applies, explain what disappeared and when instead of guessing.

No refund eligibility, support response time or automatic restoration is promised here. Those decisions belong to the platform and developer handling the specific transaction. The practical endpoint of this checklist is a documented support case with the correct receipt and account information.